How fn88 Collects, Uses, and Protects Your Personal Data

1. About This Policy

This Privacy Policy ("Policy") describes how fn88 ("we", "us", "our", or "the Platform") collects, processes, stores, and shares personal information relating to individuals who register for and use the fn88 online casino and sports betting platform, accessible at https://fn88.asia ("the Platform"). It applies to all registered players, visitors to the fn88 website, and any person who interacts with fn88 customer support or marketing communications.

By creating an fn88 account or by continuing to use the fn88 Platform after being presented with this Policy, you acknowledge that you have read and understood how your personal data is handled as described herein. If you do not agree with any part of this Policy, you should not use the fn88 Platform and may request account closure by contacting [email protected].

This Policy should be read alongside the fn88 Terms & Conditions, which govern the broader relationship between fn88 and its players. In the event of any conflict between this Policy and the Terms & Conditions on the subject of data privacy, this Policy shall prevail.

2. Data We Collect

fn88 collects personal data in the following categories, depending on how you interact with the Platform:

2.1 Identity and Registration Data

• Full legal name as it appears on a government-issued identification document;
• Date of birth (collected to verify the 21+ age requirement);
• Residential address, including city, district, and postcode;
• Nationality and country of residence;
• Government-issued photo identification number (e.g., National ID card number or passport number), collected during KYC verification.

2.2 Contact Data

• Email address;
• Mobile phone number;
• Preferred contact language (English).

2.3 Financial and Payment Data

• Payment method type (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank);
• Payment method account identifier or card number (stored in masked form where applicable);
• Deposit and withdrawal transaction records, including amounts in BDT, timestamps, and processing status;
• Bonus and promotional credit records.

2.4 Technical and Usage Data

• IP address and approximate geographic location derived from IP;
• Device type, operating system, browser type, and version;
• Session duration, pages visited, games played, and betting activity logs;
• Login timestamps and session identifiers;
• Cookie identifiers and similar tracking technology data (see Section 7).

2.5 Communications Data

• Records of all customer support communications (live chat transcripts, email correspondence);
• Feedback, complaints, and dispute records;
• Responses to optional surveys or promotional participation.

2.6 KYC and Compliance Data

• Copies of identity documents submitted for age and identity verification;
• Proof of address documents;
• Source-of-funds documentation where requested for compliance purposes;
• Screening results from anti-money laundering (AML) and politically exposed person (PEP) checks.

3. How We Collect Your Data

fn88 collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated collection: Technical data gathered automatically when you access the fn88 Platform via cookies, server logs, session tracking tools, and analytics systems;
• Third-party sources: Identity and AML verification data received from licensed KYC and compliance service providers; payment confirmation data received from payment processors such as bKash, Nagad, Rocket, and Upay;
• Public sources: Publicly available information used for fraud prevention and regulatory compliance purposes, such as sanctions lists and court records.

4. Legal Basis for Processing

fn88 processes personal data on the following legal grounds, depending on the nature of the processing activity:

Processing Purpose	Legal Basis
Account registration and platform access	Performance of a contract (the fn88 Terms & Conditions)
Payment processing and transaction records	Performance of a contract; legal obligation
Age and identity verification (KYC)	Legal obligation; legitimate interest (fraud prevention)
Anti-money laundering and fraud screening	Legal obligation; legitimate interest
Customer support and dispute resolution	Performance of a contract; legitimate interest
Responsible gaming monitoring	Legal obligation; legitimate interest (player welfare)
Platform security and fraud detection	Legitimate interest
Marketing communications (where opted in)	Consent
Analytics and platform improvement	Legitimate interest

5. How We Use Your Data

fn88 uses the personal data it collects for the following purposes:

• To create and manage your fn88 player account and authenticate your identity when you use fn88 Login;
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods;
• To verify your age (21+) and identity in compliance with applicable regulatory requirements;
• To deliver customer support and resolve complaints or disputes in a timely and fair manner;
• To monitor gameplay and betting activity for responsible gaming purposes, including detecting signs of problem gambling behaviour;
• To screen transactions and account behaviour for anti-money laundering (AML) compliance and fraud prevention;
• To administer bonuses, promotions, and loyalty rewards and verify compliance with applicable wagering requirements;
• To send transactional communications, including deposit confirmations, withdrawal notifications, and security alerts;
• To send marketing communications about fn88 promotions and new games, where you have provided explicit consent to receive such communications — you may withdraw this consent at any time by contacting [email protected];
• To analyse platform usage patterns and improve the functionality, performance, and content of the fn88 Platform;
• To comply with legal, regulatory, and audit obligations applicable to the fn88 Platform.

6. Data Sharing and Disclosure

fn88 does not sell or rent personal data to third parties. We may share personal data with the following categories of recipients, strictly for the purposes described in this Policy:

6.1 Payment Processors

Personal and financial data is shared with licensed payment service providers — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to process deposit and withdrawal transactions. These providers process data under their own privacy policies and applicable financial regulations.

6.2 Identity and KYC Verification Partners

Identity documents and personal details may be shared with licensed KYC verification service providers for the purpose of age verification, identity confirmation, and AML compliance screening. These partners are contractually bound to process data only for the purposes specified by fn88 and to maintain equivalent data protection standards.

6.3 Technology and Infrastructure Providers

fn88 uses third-party technology partners to provide hosting, data storage, analytics, and customer support infrastructure. These providers have access to personal data only to the extent necessary to deliver their services and are bound by data processing agreements that prohibit any independent use of the data.

6.4 Legal and Regulatory Authorities

fn88 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, legal process, or regulatory requirement. In such cases, fn88 will disclose only the minimum data necessary to satisfy the legal obligation and will, where legally permitted, notify the affected player of the disclosure.

6.5 Business Transfers

In the event that fn88 undergoes a merger, acquisition, or sale of all or a material portion of its assets, personal data held by fn88 may be transferred to the acquiring entity as part of that transaction. Players will be notified via the email address on their account before any such transfer takes effect, and the Privacy Policy applicable to their data will not be materially downgraded as a result of the transfer.

7. Cookies and Tracking Technologies

The fn88 Platform uses cookies and similar tracking technologies to support platform functionality, enhance user experience, and gather analytical data. The following categories of cookies are used:

• Strictly necessary cookies: Required for the fn88 Platform to function correctly, including session management, fn88 Login authentication, and security features. These cannot be disabled without preventing access to core platform features.
• Functional cookies: Enable the Platform to remember your preferences, such as language settings and display preferences, to provide a more personalised experience.
• Analytics cookies: Used to collect anonymised data about how players interact with the fn88 Platform, which pages are visited most frequently, and where technical errors occur. This data helps fn88 improve the quality and performance of the Platform over time.
• Marketing cookies: Used where you have consented to receive personalised promotional content based on your browsing and gameplay behaviour. You may withdraw consent for marketing cookies at any time.

You can manage cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the fn88 Platform. For detailed information on the specific cookies fn88 uses, please contact [email protected].

8. Data Security

fn88 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, disclosure, or destruction. These measures include but are not limited to:

• 256-bit TLS/SSL encryption for all data in transit between player devices and fn88 servers;
• Encryption of sensitive personal data at rest within fn88 storage systems;
• Role-based access controls that limit internal access to personal data to personnel with a documented operational need;
• Multi-factor authentication requirements for all fn88 staff accessing production systems;
• Regular penetration testing and vulnerability assessments conducted by qualified security professionals;
• Continuous monitoring of platform infrastructure for anomalous access patterns or security incidents;
• Incident response procedures that include player notification in the event of a data breach that poses a material risk to player rights.

While fn88 takes all reasonable measures to secure personal data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their fn88 Login credentials and to enable any additional security features made available by the Platform.

9. Data Retention

fn88 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, and no longer. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of your fn88 account and for a minimum of five (5) years after account closure, in compliance with applicable financial record-keeping and AML regulatory requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• KYC and identity documents: Retained for the period required by applicable AML legislation, typically five (5) years from the end of the player relationship;
• Customer support records: Retained for three (3) years from the date of the interaction, unless the record relates to an unresolved dispute, in which case it is retained until the dispute is fully resolved;
• Marketing consent records: Retained for the duration of the marketing relationship and for one (1) year after consent is withdrawn, to provide evidence of the consent and its withdrawal.

When data reaches the end of its applicable retention period, fn88 will securely delete or irreversibly anonymise it so that it can no longer be associated with an identifiable individual.

10. Your Rights as a Data Subject

As a player on the fn88 Platform, you have the following rights with respect to your personal data, subject to applicable legal limitations:

• Right of access: You may request a copy of the personal data fn88 holds about you, along with information about how it is being used;
• Right to rectification: You may request correction of inaccurate or incomplete personal data held in your fn88 account;
• Right to erasure: In certain circumstances, you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to fn88's legal retention obligations;
• Right to restriction: You may request that fn88 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being disputed;
• Right to object: You may object to the processing of your personal data where fn88 relies on legitimate interest as its legal basis, subject to fn88's overriding legitimate grounds;
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact fn88 at [email protected] with the subject line "Data Subject Request". fn88 will verify your identity before processing any request and will respond within thirty (30) calendar days of receiving a complete and verifiable request.

11. Children and Minors

The fn88 Platform is strictly intended for use by adults aged 21 years and above. fn88 does not knowingly collect personal data from individuals under the age of 21. If fn88 becomes aware that personal data has been collected from a person under the minimum age requirement, that account will be immediately closed and all data collected will be deleted, subject to any overriding legal retention obligations. If you believe that a person under the age of 21 has registered an fn88 account, please notify us immediately at [email protected].

12. International Data Transfers

fn88 operates infrastructure and engages service providers in multiple countries. Personal data collected from players in Bangladesh may be transferred to, stored in, and processed in countries outside of Bangladesh. Where such transfers occur, fn88 takes steps to ensure that appropriate data protection safeguards are in place, including the use of standard contractual data transfer clauses and engagement of service providers who maintain recognised data protection certifications. By using the fn88 Platform, you acknowledge that your personal data may be transferred internationally as described in this section.

13. Third-Party Links and Services

The fn88 Platform may contain references to third-party game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. While these providers deliver game content within the fn88 environment, their own privacy policies govern any data they independently collect in connection with their software. fn88 is not responsible for the privacy practices of third-party game providers and recommends that players review the relevant provider's privacy documentation where applicable.

14. Changes to This Policy

fn88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in platform operations, applicable laws, or data processing practices. Where a change is material — meaning it substantively affects how personal data is collected, used, or shared — fn88 will provide advance notice to registered players via the email address held on their account. The updated policy will take effect on the date specified in the notice. The "Last Updated" date at the top of this document will always reflect the most recent version. Continued use of the fn88 Platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.

15. Contact and Data Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which fn88 handles your personal data, please contact the fn88 data team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Requests: "Data Subject Request" or "Privacy Enquiry"
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Within 30 calendar days for formal data subject requests; typically within 24 hours for general privacy queries

fn88 is committed to addressing all privacy-related enquiries promptly and transparently. If you are not satisfied with fn88's response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.